Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at turkrexcollectables@gmail.com or initiate a return through your customer account at https://shopify.com/71636877450/account. Please note that returns will need to be sent to the following address: Önder mah. Muradiye cad. no:14/3 Altındağ/Ankara/Turkey
If you checked out using only a phone number (without an email address), please use the return link in your SMS order confirmation to request a return.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — Right of Withdrawal If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. This window is extended over weekends and public holidays.
To exercise your right of withdrawal, please contact us at turkrexcollectables@gmail.com or initiate the process through your customer account at https://shopify.com/71636877450/account before the 14-day period expires. If you checked out with a phone number only, use the return link in your SMS order confirmation.
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
Upon receiving your withdrawal notice, we will refund you within 14 days using the same payment method you used for your purchase. Your refund will include the standard outbound shipping costs. You are responsible for the cost of return shipping unless the item is defective or incorrect.
The right of withdrawal does not apply to:
- Personalized or custom-made items
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at turkrexcollectables@gmail.com.